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What issue matters most to your company?
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	Customer Satisfaction: Resolve on the first contact, Maximize Customer Acc.
	Cost Reduction: Minimize Contact Time, Minimize Workforce Turnover
	Market Intelligence: Gather Customer Data, Optimize Customer Interaction
	Increase Revenue: Identify Cross Sell/ Up Sell, Lower Operating Costs
	Reducing the complexity of my technology
	Improving the performance of my staff
	Getting VoIP platforms in place
	Virtualizing multiple contact centers and/or remote locations or agents
	Automate more customer interactions
	Improve productivity of staff through blending
	Better understanding of metrics from customer point of view
	Improving the quality of customer interactions

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